Maintenance & Support.
Keep your
digital product running.
Website and application maintenance helps address applicable technical issues, updates, improvements and ongoing support requirements after development and delivery.
Support doesn't end at launch.
After a website or application goes live, technical requirements can continue to arise. Maintenance and support services can help address applicable bugs, updates, configuration issues and other project-related technical requirements.
What maintenance can cover.
Available support depends on the project, technology stack, existing infrastructure and agreed service scope.
Bug Fixes
Investigation and correction of applicable software, website or application issues.
Updates
Applicable content, configuration, dependency or technical updates can be handled according to scope.
Technical Monitoring
Applicable technical checks can help identify issues affecting supported systems.
Configuration Support
Assistance with supported website, hosting, integration or application configurations.
Technical Assistance
Help with applicable technical questions and project-related implementation issues.
Improvements
Small improvements or additional technical work may be discussed separately depending on the project scope.
How a support request moves.
A typical support request can move through the following stages. Actual handling depends on the nature and urgency of the issue.
Request
The client communicates the technical issue, requested update or required assistance.
Review
The issue is reviewed to understand its technical nature, scope and applicable dependencies.
Diagnosis
Relevant files, configurations, integrations or systems may be checked to identify the cause.
Resolution
An applicable fix, update or technical solution is implemented according to the agreed scope.
Verification
The relevant functionality may be checked after the requested work is completed.
Different projects need different support.
Website Maintenance
Ongoing technical assistance for supported business, portfolio, landing-page or other websites.
E-commerce Maintenance
Support for applicable store functionality, product-related systems, integrations and technical issues.
Application Support
Technical support for applicable mobile applications, backend systems and connected services.
Custom Technical Support
Project-specific technical assistance can be discussed when standard maintenance does not cover the requirement.
What support may include.
Website Issues
Applicable frontend, layout or functionality problems within the supported project.
Backend Issues
Applicable API, database or server-side issues within the supported backend.
Integration Issues
Assistance with supported third-party integrations where access and technical control are available.
Performance Issues
Technical review of applicable performance-related problems may be performed.
Hosting Assistance
Technical hosting-related assistance may be available depending on the hosting environment.
Content Updates
Requested content or information updates may be handled when included in the applicable service scope.
Not every technical problem is controlled by the developer.
Websites and applications may depend on hosting providers, payment gateways, APIs, app stores, domain providers, plugins, external platforms and other third-party services. Problems originating from such services may require coordination with the relevant provider and may not be directly resolvable by Zaya Web Studio.
Maintenance has a defined scope.
| Area | Typical Coverage | Depends On |
|---|---|---|
| Bug Fixing | Applicable project bugs | Issue & project scope |
| Updates | Supported technical updates | Technology & access |
| Content Changes | Applicable requested changes | Maintenance scope |
| Third-Party Services | Technical assistance where possible | External provider |
| New Features | Separate development work where applicable | New project scope |
Maintenance is not the same as new development.
Minor fixes and updates may fall under an applicable maintenance arrangement. Large feature additions, redesigns, new modules, major migrations or substantial functionality changes may require separate estimation and development.
Frequently asked questions.
Does Zaya Web Studio provide technical support?
Yes. Technical Support & Maintenance is listed among the publicly available technical services of Zaya Web Studio.
Can bugs be fixed after project delivery?
Applicable project-related bugs can be reviewed and fixed according to the relevant support or maintenance scope.
Are new features included in maintenance?
Not necessarily. A substantial new feature may require separate development, estimation and approval.
Can hosting problems be handled?
Technical assistance may be provided where possible, but issues caused by a third-party hosting provider may require coordination with that provider.
Does maintenance guarantee zero downtime?
No. Website availability can depend on hosting providers, networks, third-party services, infrastructure and other external factors.
Continue through the Services section.
Need technical support for your project?
Contact Zaya Web Studio to discuss website maintenance, application support, bug fixing, updates or other technical requirements.
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